About SLOT

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When GSM was introduced in Nigeria, it opened a window of opportunities for organizations and SLOT was one of such organizations that maximized the opportunity.

SLOT Systems Limited is the leading retail company for affordable and durable mobile phones, computers, accessories, and various types of Electronics.

SLOT considers it necessary to fill this need in the global information technology sector with an emphasis on the African market.

As an indigenous company, established in 1998, they don’t only sell electronic gadgets but also provide first-class after-sales support that is comparable to the international market standards.

Over the years, the company have been the first to announce and introduce new Brands, and services such as Mobile Phone engineering service, phone screen insurance, phone trade-In, a Stolen Phone recovery app, and much more.

SLOT Systems made a priceless contribution to providing personal computers (PCs) and their related services in the late 90s.

With the ability of its dynamic leadership in the retail sector, the company have continuously provided excellent customer experience.

Vision

“To be Africa’s most customer-centric retail company”

Mission

A truly indigenous telecommunication company built on sound ethical principles providing values for customers, employees and the provider of capital.

Awards & Recognition

2016, Nigerian Telecom Awards for mobile phone dealer of the year

2015, Nigeria Customer Service Award

2014, Nigerian Telecom Awards

2014, Distinguished SME Partner Award by Fidelity Bank

2009, Nigerian Telecom Awards & Mobile Phone Dealer of the Year

2009, Nigerian National Integrity Award

Quality Policy

SLOT SYSTEMS LIMITED is committed to the principles and practice of excellence and will conform to the requirements of the ISO 9001:2015 Quality Management System Standard using a process approach and risk-based thinking.

Our quality management system provides a framework for measuring and improving our overall business performance, supporting our company strategy and business plan, facilitates continual improvement and ensures the fulfilment of our customer’s requirements, those of other applicable requirements relating to Retail and after-sales support service of durable electronic gadgets such as mobile phones, computers, related accessories, consumer electronics and general merchandizing

Commitment

Continual improvement of the QMS by ensuring that the ability to enhance customer satisfaction is determined and addressed and the focus on enhancing customer satisfaction is maintained.

Ensure the quality policy and objectives are compatible with the context and strategic direction of the Company. This will be maintained as part of the QMS internal auditing, monitoring and management review processes, to enhance customer satisfaction.

Promoting the use of a process approach and risk-based thinking; resulting in all processes being established, documented, resourced appropriately, monitored and measured to ensure conformance to their intended results (Customer requirements, Business objectives, and applicable industry regulations and legislation).

Communicate the importance of effective quality management and of conforming to the QMS requirements, ensuring the QMS achieves its intended results.

Ensure SLOT SYSTEMS LIMITED fully meets the requirements of ISO 9001:2015 Quality Management System Standard, relevant statutory and regulatory requirements and its customers’ requirements by enhancing the overall service to customers to guarantee the satisfaction of our products and services which are to Retail and after-sales support service of durable electronic gadgets such as mobile phones, computers, related accessories, consumer electronics and general merchandizing

Ensure that SLOT SYSTEMS LIMITED entire staff is given enough training and development support to ensure competency in their area of work through education, training and experience, where appropriate.

Working closely with SLOT SYSTEMS LIMITED customers to create a strong and valuable relationship.

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